HEAD OFFICE

Supporting our teams in the field

Everything we do at head office links directly to helping support the lives of the young people we care for. There are always lots of projects on the go as we’re always re-evaluating how to improve what we do. We provide an efficient, effective and friendly support service to the rest of the business, welcoming ideas and creative input from everyone.

Our team and a little about their roles

Based in self-designed offices surrounded by the beautiful Cotswold countryside, just 10 minutes from Cirencester, the head office team exists to support our field-based teams with everything they require to deliver the very best level of care for the young people entrusted to us.

In addition to the constant focus on improving the depth and breadth of our services, this varied group of individuals is also tasked with driving the expansion of our service offering across the country. Aligned with the Field Management Team, they ensure everything we do is safe, fit for purpose, efficient and scalable.

They come from all sorts of different backgrounds so bring together a rich mix of experience with varied opinions and ideas which all contribute to a healthy and engaged team who have a voice. They’re involved in so many of the decisions we make, and most often come up with the best solutions.

They’re administrators, trainers, recruiters, compliance and finance experts. Above all, they’re a team and everyone plays their part. A working week is between Monday and Friday with pretty traditional office hours, nothing out of the ordinary unless for special projects or of your own choice. There’s plenty of free parking on site with a gym, physio, café and plenty of outside space for meetings in the sunshine or to just take a breath on a busy day.

A DAY IN THE LIFE OF…

I feel privileged to be the Recruitment Manager for a business that cares so much about what they do. Our team is laser-focused on finding and hiring the very best talent.

No two days are ever the same but let me tell about last Friday.

8.00am

I got to the office expecting to be the first one there, but no, there were already a few people in with teas and coffees made. After saying hello to everyone, I made my hot Ribena!

Not long after logging on to check through my diary for the day, the rest of the team starts to arrive, more hot drinks are made!

9.00am

A quick team huddle to chat over the day ahead. They’re all so organized and their days are already so well planned out. We chat through some of the system updates we want to make, the interview training workshops planned for this afternoon for our hiring managers and also the next assessment day we’ll be holding.

9.30am to about 1.00pm

Back to back meetings. A video call with our creative designer, a face to face meeting with our admin team manager to discuss some new processes we want to get into place. After that, a meeting with our onboarding software provider to streamline and simplify the experience for anyone joining PCG. Lastly, a call with our National Operations Manager to plan recruitment for 4 new settings we’re taking on. He drops in that we’ll also have 2 more new settings to discuss in the week to 10 days or so. It’s busy!

1.00pm

I decide to treat myself to a snack from the café across the way, the food’s really good. I opt for a chicken salad as I’m trying to be healthy. Plus, I forgot to bring my lunch, it’s still in the fridge at home!

1.45pm

Just ahead of the interview skills workshop we have a last minute run-through.

2.00pm to 3.00pm

We’ve got a group of 5 managers together on-line and the focus is on questioning techniques for interviewing. 2 of team take the lead on this, after all, they’re the experts! It’s a great session with lots of input from everyone and some great comments that they feel much more confident now. Before we finish, we book the next workshop for four weeks’ time.

3.00pm to around 4.15pm

A meeting with our CEO, Liza, to continue talks about her plans for growth; we’ll be very busy! It’s lovely sunny day so we go and sit in the café garden. Some of the admin team are just finishing a meeting too so Liza calls them over to get their thoughts on some the changes we’ll have to make; they’re a creative bunch so there are lots of ideas coming out. What a great, impromptu session.

It’s back to the office, a quick chat with the team as they’ve had a very busy day but they’ve got lots done. They’re going to make some tweaks to the interview workshop based on today’s session. They’re also planning the next care sector recruitment day so they’ll now engage our creative consultant to design all the collateral they’ll need, including a new exhibition stand.

Around 5.15pm

The team starts to pack up and leave for home, one of them is off to a local vineyard for a wine-tasting session; we’re all quite jealous!
I have a short meeting with our finance manager then manage to leave the office just after 5.30pm.

What our people say…

I spent 25 years in large corporate companies and felt little personal reward. When asked by others what my work was, I almost felt embarrassed to say. PCG is a company with a purpose: to provide the very best people to deliver the very best care and make the lives of some of the most vulnerable and disadvantaged in society better. I now feel great pride when answering that same question.

I feel a real sense of reward knowing that my commercial experience is now being utilised to help others less fortunate in life.

I challenge myself to ensure the decisions I make and the work that I do ultimately has a positive impact for the young people in our care, and to the business itself.

From our Compliance Manager (Head Office), 2023