FIELD MANAGEMENT TEAM

Leading & developing our support teams.

They’re operational leaders, managers and compliance experts, friends too but above all else, they care. We believe in home-growing our leaders which is why we are always putting more and more training and development in place for our people.

Our team and a little about their roles

Our field based leadership team encompasses Regional Leadership, multi-home Managers, single home Managers, Deputies and Senior Support Workers who are all supported by our head office and regional People Team which includes HR out in the field.

They work closely with the local authorities, the young people themselves, all the supporting agencies and their families to design a truly person-centered service offering for our young people.

As each young person is individual, every team is also unique. These leaders work closely with the recruitment team when interviewing and running insightful, challenging and fun assessment days. They also induct, train and develop our support worker teams.

They’ve got an eye on the future too; always thinking ahead, always striving for improvement and always laser-focused on delivering the very best levels of care.

It’s true, their roles are challenging for many reasons; from attention to compliance and regulation, embedding new joiners to the team, monitoring performance and juggling rotas with teams across the UK. They’re a multi-skilled team who’ll work closely with local authorities, the CQC and Ofsted. Hours can vary in support of the teams and also for travel around the region or to head office for recruitment and training days.

AND SO THE DAY BEGINS…

7am

strong coffee and brekkie ahead of what will be a very busy day!

8am

– I check my emails ahead of a team meeting at 8.30am; I’m always amazed at just how many emails come in overnight! I see we’ve had another new enquiry from another local authority who want to engage our services for a young person currently in their care. I respond straight away by email to suggest an initial call to discuss exactly what they need, I’m sure they’ll reply quickly.

8:30am

It’s our weekly team meeting and this one is being led by our OFSTED Manager, she’s great, and will certainly keep us all on time! We rotate fairly through the team who leads each meeting, this was their idea, and it works really well. On the agenda is the set up of 2 new locations, new people management training for our Team Leaders, embedding a new supplier for first aid training, an update our new health & safety manual and a talk about updating all our job descriptions. Another strong coffee!

10am

A call with the Recruitment team to update them on the 2 new locations, timescales, skills and experience we require. Also, a discussion about our new assessment days which is the last stage of the recruitment process. We’ve been designing the format and content and we’re nearly ready for our first trial run.

11.45ish

The new local authority has replied and can make a call at 12.00, this is a deep-dive fact gathering exercise to establish what the requirements of the young person are.

12.00 to 1.00pm

A video call is set up to discuss everything we can about the young person and the logistics around taking on the placement; whatever did we do before video calling?! As we already have our working agreement in place, they’re able to talk through everything we need to know about what’s needed, in order for us to respond quickly with our plan. We agree a very quick turn-around time. As a young person in need of our care is such a high priority, I move my next meeting in order to solely focus on this.

1pm

As I’m working from home I knock up a quick ham, cheese and pickle sarnie and grab another coffee before quickly settling into designing and devising our plan to respond to the young person’s needs. Once in draft form, I hop on a call with Liza, our CEO, to run through it from top to bottom. We have a panel of experts we submit our draft response to before submitting to the local authority so we’ve agreed they’ll make time this afternoon so we can respond by close of business.

About 3ish

I realise I’ve only had half my sarnie and the second bit’s now gone a stale!

Still about 3ish

I call the Team Leader of one of our new settings to check in how both the young person and the team is settling. The Regional Support Managers and I speak to our placements very regularly anyway, but I take a personal interest in ensuring everyone is supported correctly.

4pm

I have a meeting with the Finance and Admin departments to discuss the budgeting that supports our new young person and arrange the new team set up equipment to be sent to the placement and send the contract over to the Local Authority. I then tie in with the Regional Managers to update them and follow up on any current situations that need addressing.

National Operations Manager

What our people say…

PCG is a fast-growing company who always have the best interests of the young people in their care at the heart of everything. Having the knowledge that the empathy for the young people that we support runs throughout the company gives us carers a stronger sense of pride.

From a leader in our Field Management Team, 2023